Disclaimer:
In case of any inconsistency or conflict, the English version of this Privacy Notice shall prevail over any translated version.
Last Updated: 20 Dec 2025
To view previous versions (if applicable), please contact us.
1. Disclaimer (English Version Prevailing)
This Privacy Policy is published in accordance with applicable laws of India and governs the collection, use, processing, storage, disclosure, and protection of personal information of users accessing or using the website www.lootbia.com, including its mobile site, mobile applications, and related services (collectively referred to as the “Platform”).
This Privacy Policy may be made available in multiple languages for convenience. In the event of any inconsistency or conflict between the English version and any translated version, the English version shall prevail and be considered legally binding.
Nothing contained in this Privacy Policy shall be construed as creating any contractual or other legal rights beyond those expressly provided under applicable law.
2. Last Updated
This Privacy Policy was last updated on [● Month ● Year].
LootBia.com reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in legal, regulatory, operational, or technological requirements. Users are encouraged to review this Privacy Policy periodically to remain informed of how their personal information is handled.
3. Introduction & Trust Statement
LootBia.com (“LootBia”, “we”, “us”, or “our”) is an Indian ecommerce platform focused on providing affordable fashion and clothing products to customers across India. Trust is fundamental to our relationship with users, and we recognize the importance of safeguarding personal information entrusted to us.
This Privacy Policy explains how LootBia collects, uses, shares, and protects personal information of users who browse, access, or transact on the Platform. We are committed to handling personal information responsibly, transparently, and in compliance with applicable Indian laws, including the Information Technology Act, 2000, and the rules framed thereunder.
Our objective is to ensure that users understand what information we collect, why we collect it, how it is used, and the choices available to them in relation to their personal information.
4. Scope of This Privacy Notice
This Privacy Policy applies to all users of the Platform, including but not limited to:
- Visitors who browse the Platform without making a purchase
- Registered users who create an account
- Customers who place orders or transact on the Platform
- Sellers, vendors, service providers, and business partners interacting with the Platform
This Privacy Policy covers personal information collected through the Platform, customer support interactions, communications, marketing activities, and other online or offline interactions related to LootBia’s services.
This Privacy Policy does not apply to third-party websites, mobile applications, or services that may be linked from the Platform. LootBia is not responsible for the privacy practices of such third parties, and users are advised to review their respective privacy policies independently.
5. What Personal Information LootBia Collects
LootBia collects personal information to provide efficient, secure, and personalized ecommerce services. The types of personal information collected depend on how users interact with the Platform.
5.1 Information Users Provide to LootBia
Users may provide personal information directly when they:
- Create or update an account
- Place an order or request delivery
- Contact customer support
- Participate in promotions, surveys, or feedback programs
Such information may include, but is not limited to:
- Full name
- Mobile number
- Email address
- Billing and delivery addresses
- Account login credentials
- Order details and purchase history
- Communication preferences
- Any information voluntarily shared with customer support
Users may choose not to provide certain information; however, this may limit the ability to access certain features or complete transactions on the Platform.
5.2 Automatic and Technical Information
When users access or use the Platform, LootBia automatically collects certain technical and usage-related information to ensure proper functioning and security of the Platform. This information may include:
- Internet Protocol (IP) address
- Browser type, version, and language
- Device identifiers and operating system information
- Date and time of access
- Pages viewed and links clicked
- Session duration and navigation patterns
This information is generally collected through cookies, log files, and similar technologies and does not directly identify individual users unless combined with other personal information.
5.3 Information from Other Sources
LootBia may receive information about users from other sources, such as:
- Payment service providers confirming transaction status
- Logistics partners providing delivery updates
- Marketing partners providing campaign performance data
- Publicly available sources or lawfully obtained data
Such information is used in accordance with this Privacy Policy and applicable law.
6. Purpose of Using Personal Information
LootBia uses personal information only for legitimate business purposes connected with the operation of the Platform and delivery of services.
6.1 Orders, Payments, and Delivery
Personal information is used to process orders, confirm payments, arrange shipping, provide delivery updates, and handle returns or replacements where applicable. Accurate information is necessary to fulfill contractual obligations to customers.
6.2 Service Improvement and Platform Operations
LootBia uses personal and technical information to analyze user behavior, troubleshoot issues, improve website performance, enhance user experience, and develop new features and services.
6.3 Personalization and Recommendations
Information about browsing activity and purchase history may be used to personalize product listings, recommendations, and content displayed on the Platform to improve relevance for users.
6.4 Communication with Users
LootBia may use contact information to communicate with users regarding:
- Order confirmations and transactional updates
- Account-related notifications
- Customer service responses
- Policy updates or security notices
Marketing communications are sent only in accordance with applicable law and user preferences.
6.5 Advertising and Promotional Activities
LootBia may use non-personal identifiers, aggregated data, or anonymized information to display advertisements, measure campaign effectiveness, and manage promotional activities. We do not sell personal information to third parties for advertising purposes.
6.6 Fraud Prevention and Legal Compliance
Personal information may be used to detect, prevent, and investigate fraud, unauthorized transactions, abuse of services, and other illegal activities. It may also be used to comply with legal obligations and enforce our terms and policies.
7. Cookies and Similar Technologies
LootBia uses cookies, pixel tags, web beacons, and similar technologies to enhance user experience, analyze traffic, and improve Platform functionality.
Cookies are small data files stored on a user’s device that help recognize returning users, remember preferences, and understand usage patterns. Users may manage cookie preferences through their browser settings; however, disabling cookies may affect certain features of the Platform.
LootBia uses both session cookies and persistent cookies for operational, analytical, and security purposes.
8. Sharing of Personal Information
LootBia does not disclose personal information except as described in this Privacy Policy or as required by law.
8.1 Third-Party Sellers
In cases where products are sold by third-party sellers through the Platform, relevant personal information may be shared with such sellers to enable order fulfillment, customer support, and compliance with legal requirements.
8.2 Service Providers
LootBia engages trusted third-party service providers for functions such as payment processing, logistics, customer support, data analytics, and marketing. These service providers are contractually obligated to protect personal information and use it only for authorized purposes.
8.3 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of the business transaction, subject to applicable confidentiality and data protection obligations.
8.4 Legal Protection and Compliance
LootBia may disclose personal information when required to do so by law, court order, governmental authority, or to protect the rights, property, or safety of LootBia, its users, or the public.
9. Data Security & Protection Measures
LootBia implements reasonable technical and organizational security measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
These measures include secure servers, encrypted communications, access controls, and internal data protection protocols. However, no system can guarantee absolute security, and users acknowledge that information transmission over the internet carries inherent risks.
Users are responsible for maintaining the confidentiality of their account credentials and are encouraged to notify LootBia immediately of any suspected unauthorized access.
10. Payment Information Handling
LootBia does not store complete payment card details on its servers. All payment transactions are processed through PCI-DSS compliant third-party payment gateways.
Payment-related information is handled securely by authorized payment service providers in accordance with applicable laws and industry standards. LootBia receives only limited transaction-related information necessary to confirm payment status.
11. Advertising & Analytics Practices
LootBia uses analytics tools to understand user engagement, traffic patterns, and campaign effectiveness. These tools may collect anonymized or aggregated data and do not directly identify individual users.
Advertising activities are conducted in compliance with applicable laws, and LootBia does not engage in unlawful tracking or profiling practices.
12. User Access to Information
Users may access, review, and update certain personal information through their account dashboard on the Platform. Where required by law, users may request access to or correction of personal information held by LootBia, subject to verification and legal limitations.
13. User Choices & Controls
Users have control over certain aspects of their personal information, including communication preferences, cookie settings, and account information. Requests to delete or deactivate accounts may be subject to retention requirements under applicable law.
14. Children’s Privacy
The Platform is not intended for use by individuals under the age of 18 years. LootBia does not knowingly collect personal information from children. If such information is inadvertently collected, it will be deleted upon becoming aware of it.
15. Policy Updates & Revisions
LootBia may update this Privacy Policy periodically. Material changes will be communicated through the Platform or other appropriate channels. Continued use of the Platform after such updates constitutes acceptance of the revised Privacy Policy.
16. Acceptance of Privacy Policy
By accessing or using the Platform, users acknowledge that they have read, understood, and agreed to be bound by this Privacy Policy and consent to the collection and use of personal information as described herein.
17. Contact Information & Grievance Redressal
In accordance with the Information Technology Act, 2000, and applicable rules, LootBia has designated a Grievance Officer to address user concerns related to privacy and data protection.
Grievance Officer
LootBia.com
Email: privacy@lootbia.com
Address: [Registered Office Address, India]
Users may contact the Grievance Officer for any questions, concerns, or complaints regarding this Privacy Policy or the handling of personal information. Complaints will be acknowledged and addressed within the timelines prescribed under applicable law.